新型冠狀病毒 – 派送應對措施

(更新於2020年9月18日:經雅瑪多運輸公佈,8月24日起已恢復一般住宅地址上門收件及派送服務。)

雅瑪多運輸(香港)公布了一則消息因此我們也在此通知大家,

鑑於現時出現新型冠狀病毒感染的情況,為防止疫情在社區蔓延,雅瑪多運輸決定停止前往檢疫中心,及在「過去14天內曾有確診新型冠狀病毒感染個案在出現病徵期間逗留過的大廈」等地點進行收件及派送。

 

有關大廈名單可參考以下衛生署 衛生防護中心網頁:
https://www.chp.gov.hk/tc/features/102465.html

雅瑪多運輸已收取派送往以上地點的貨件,當盡快聯絡客戶處理。

 

如貨件需由任何醫院或診所地址取件或派送,派遞員將以電話聯絡請客人到該址大門進行簽收。

感謝各客戶諒解。
 
 

同時,由於雅瑪多運輸處理的貨件數量大增,貨件有可能延至收件後的兩至三個工作天安排派送,視乎情況或需要等候更長的時間。

此外,現時亦較難按照客戶指定的時間帶安排派送。

派遞員會盡力於派送前以電話或SMS等方式聯絡客戶確認派送時間。惟視乎派送及工作情況,亦有可能未能於原定的派送日時內通知客戶有關延誤的情況。為客戶帶來麻煩及不便,懇請客戶見諒。

有關最新消息,請訪問雅瑪多運輸(香港)的網站。

http://hk.ta-q-bin.com/tc/index

 

Special delivery arrangement during the outbreak of the novel coronavirus

( Updated on 18 Sep, 2020: Door-to-door pick-up and delivery service for residential addresses has been resumed normal from 24 Aug from the announcment of YAMATO LOGISTICS(HK).)

YAMATO LOGISTICS(HK) has announced on delivery delays on account of the spread of the new coronavirus infection. 

 

In light of the recent situation of novel coronavirus infection, to prevent further spread in the community, pick-up and delivery service provided by YAMATO LOGISTICS (HK) will be temporarily suspended for following locations: quarantine centres and "buildings in which confirmed cases of novel coronavirus infection have stayed during the symptomatic phase in the past 14 days".

 

List of concerned “buildings” can be referred to on the Department of Health – Centre for Health Protection's website:

https://www.chp.gov.hk/en/features/102465.html 

If YAMATO LOGISTICS (HK)  has already picked up shipments which are delivering to the above locations, they will contact customers for alternative arrangement as soon as possible. 

 

If shipments are to be picked up from or delivered to any hospitals and clinics, drivers from YAMATO LOGISTICS (HK)  will call consignees upon arrival and have shipments handed over at the entrance. Thank you.

 

Also, due to the outbreak of COVID-19, volume of shipments handled by Yamato keeps on increasing. 

Deliveries may be subject to delays for 2 to 3 working days or more depending on the situation. It is also difficult to arrange deliveries according to customers’ preferred time zones. 

 

Drivers will provide pre-calls or SMS, etc. before deliveries to confirm arrival times. However, depending on delivery and operation situation, there might be circumstances that consignees were not being notified about the delays.

We regret about the inconveniences caused. We will try the best to resume our normal delivery service. Thank you for your kind understanding.

 

For latest information, please check the YAMATO LOGISTICS(HK)’s official website.

http://hk.ta-q-bin.com/en/index