The return procedure
Keep all packaging materials, including original packaging, receipts and related gifts.
Contact us within three days of receiving the goods to request a return.
After confirming that the status of the goods meets the requirements of the return policy, we will contact the customer to return the goods, and the goods must be returned within seven days of the notification.
Buyer has to bear the shipping cost to return the product.
The refund procedure
After taking back the returned goods, we will arrange a refund within seven to fourteen working days.
If payment is made by credit card, the refund will be directly returned to the credit card account of the payment. Since the refund arrival date of each bank is different, please contact your card issuing bank for the specific refund time and related information.
We have the right to reject the customer's request for return and exchange in the following situations
Man-made damage to the goods
Return and exchange requirements beyond the return period
Products that have been opened, used, or damaged due to personal reasons
Lost or incomplete customer shipping documents
Products are not provided by us
The goods themselves do not have quality problems
There is a color difference between the picture and the real object
We do not accept refund requests in the following situations
The order cannot be delivered because the address provided by the customer is incorrect.
Apply for a refund due to shipping costs.
(Please read the delivery instructions carefully before placing an order to ensure a clear understanding of the freight calculation)
Precautions
Product effects vary from person to person, and refunds applied for product effects are not accepted.
The customer should consider the shipping risk before purchasing online. If there is any damage or loss during the shipping, the customer shall bear the loss. If there is any deterioration, damage or loss during the mailing process, the shop will not make any compensation.
Please check the expired date before purchase.
*Below guidance for online shop only.
Regarding the arrangement of return and refund, if there is any dispute, SUGI BEE GARDEN (INTERNATIONAL) CO., LIMITED reserves the right of final decision.
