- Online Store Shopping
Sugi Bee Garden provides you a simple and safety shopping process.
Sign up for Sugi Bee Garden membership , then you can order in our online store.
1) Select your preferred item, click "Add to Cart" with your desired quantity.
2) Click on the cart icon on the top right corner to review the selected item(s) and click “Checkout”
3) Then switch to the “Member Login” page.
You must login to continue the checkout process.
If you have not registered as a member, you can click “Sign Up” to join our member.
4) After log in/registering as a member, select " Shipping Destination",
"Delivery Method" and "Payment Method" on "Shopping Cart" page,
after confirmed the order summary, click “Proceed to checkout”
5) Transfer to "Fill Information" page, enter your contact information,
delivery detail and payment details, and agree to the Shop’s
Teams of Use and Privacy Policy, finally click "Place Order".
6) After completing the payment and successfully submitting the order,
you will receive an order confirmation email sent by the system,
but this email does not mean that we make a delivery commitment.
ABOUT ORDERS
Order Confirmation
After checked out, an email will be sent from our system acknowledging, means
that we have received your order.
The email contains your order number and the estimated shipping time.
Amend / Cancel Orders
Please contact our customer service via Tel: + 852 3708 1891 /
Whatsapp: +852 7075 3565 if any changes on contact information or shipping address need to be made.
An email notification will be sent after the amendment. Please note that it will affect the delivery date of your orders.
If you require any changes on contact information after shipping , we could not help to change any information.
Once an order is confirmed, our system will instantly send the order details to related
merchants for product preparation. Therefore, we apologize that we are unable to cancel or amend any confirmed orders.
How to Use a Promotion Code
1) Click “Check-out” in the cart
2) Fill the “Promo Code” in the right-hand corner, then click on “Apply”
3) When the promo code is successfully applied, the amount will be updated
Unable to Use Promo Code
-Make sure you have entered the correct promo code in the “Shopping Cart” page
-Make sure the voucher code is valid. (Has not expired or has not been used.) Certain codes have a usage limit and can no longer be applied once it is exceeded.
-Check if the item you wish to purchase fails under certain Terms and Conditions. e.g. minimum spend or brand exclusions
-All discounts and promo code are non-refundable.
-Only ONE promo code can be used at each time.
Product
- Honey
A. Honey may crystalize white due to temperature differences. This is a natural phenomenon that occurs in natural honey.There are also honey that are difficult to crystallize like Acacia, but natural honey containing pollen rich in various nutrients crystallizes.
Our company sticks to delivering in a natural state without any modification.
Q. What if I want to melt crystallized honey?
A. In a small container, put into only the amount of crystallized honey to eat. Do not lid. Put the container in a water bath of 40 ~ 42 ℃. 。
If you heat it at high temperature for a long time, sugar ingredients of honey may become brown and deep color, fragrant ingredients may be broken, flavor may be weak. So please melt at as low temperature as possible.
Q. How much is a calory of honey?
A. It is just as sweet as sugar with 2/3 the calories. In 100 g, there are 384 kcals of sugar (caster sugar) and 303 kcal of honey.
Q. When is the time to substitute honey for sugar?
A. If you feel that the sweetness when you eat sugar (caster sugar) is at 100, it is at 130 for honey.In other words, if you use the same quantity as sugar, the honey would taste sweeter, so less quantity is used.If you compare them at the same amount of sweetness, honey has about 60% the calories compared to sugar.
Honey: 7 g (21 kcal) of sweetness = Sugar: 9 g (35 kcal) of sweetness (21÷35) ×100% = 60%
Q. How long should honey be consumed after opening it?
A. It can be stored at room temperature both before opening and after opening. Honey is a food with high sugar content, so it will not rot.However, as the flavor and color tone gradually change with the passage of time, please keep the lid tightly closed and store it in a place not exposed to direct sunlight, Consume as soon as possible regardless of the expiration date. If you store honey in refrigerator, sugar will crystallize and a white mass will be formed, making it difficult to take out contents during use. Regardless of the season, please store at room temperature.
Q. I heard that honey should not be given to infants under 1 year, but why is that?
A. To retain the natural flavor, We do not sterilize honey by high temperature. Bacteria called botulinum bacteria present in nature may be mixed in honey.As babies under 1 year old are not immature in intestinal function, there is less intestinal bacteria for digesting honey, resulting the danger of developing botulism when being fed with honey.When intestinal systems become mature after 1 year old, honey can be consumed at ease.
Q. If you put honey in black tea, why does it make it darker?
A. Because honey contains iron.Its iron content binds to the tannin in the tea making tannin iron, causing the black tea to turn darkly clouded.This poses no harm, so you can drink it as is like that.
With lightly colored honey that does not have much iron content, it will not make black tea darker.
Q. I can't open the cap of a honey product.
A. We assume that the honey has gotten into the cracks between the jar and lid and solidified.
Turn the jar upside down and put it into a pot or container. Let the lid soak in hot water for 10 minutes, and then put on rubber gloves and turn the lid counterclockwise.
- Fruit Juice Infused Honey
A. Store in cool dark place away from direct sunlight, heat and humidity. We suggest you to consume earlier no matter the expiry date. If you store Fruit Juice Infused Honey in fridge, sugar content might crystalize and form hard lumps which may cause clogging the bottle when you use. No matter seasons, please store at room temperature.sugar will crystallize and a white mass will be formed, making it difficult to take out contents during use.
- Supplements
A. The both are health food products having carefuly selected proporis made in Brazil as a main component.In general, depending on the type or propolis (especially where it comes from and by country), it has a characteristically strong taste.Our propolis liquid is made from high quality propolis ingredients, and it has been praised as being easy to drink.Even so, for people who are bothered by the smell of the propolis liquid, we recommend propolis capsules.Propolis Gold is a soft capsul type.For people who have trouble swallowing it, we recommend Liquid Propolis.If your throat or mouth feels uncomfortable, our customers have said that propolis liquid is very effective.
Q. What is the difference between royal jelly and propolis?
A. Royal Jelly is a creamy milky cream that young worker bees create by eating and digesting honey and pollen, then secreting it from hypopharyngeal gland and big jaw gland.
As the sole source of nutrition for the queen bee who continues to lay over 2,000 eggs per day in her prime, it contains over 40 kinds of well balanced nutrients such as essential amino acids, vitamins, and its characteristic ingredient of decenoic acid.
It has been known since ancient times as a precious healthy ingredient.Even if the nutrients your body wants is different for each person, you can get a solid supply of nutrients from royal jelly.Have this item for your health and youthfullness.
To keep the inside of the honeycomb clean, honey bees mix resinous viscous materials collected from diverse plant sprouts and sap with beeswax. Propolis is this substance.
The name comes from pro in Latin (protect) and polis in Greek (city), so it means to "protect the city (beehive)".
Propolis has a large amount of components that are useful in maintaining your health, such as artepillin C, flavonoids, all kinds of vitamins and minerals, and more.
It has been used in places like Europe since ancient times as an ingredient in folk remedies.
It is helpful for supplying nutrients and maintaining the health of people who work hard every day in a stressful society.
Q. Should I drink it at a certain time? (When should I drink?)
A. Because it is not medicine, you do not have to take it at a fixed time.
Q. What kind of drink would be a good choice?
A. It does not matter what you drink it with, but we recommend drinking it with either cool or lukewarm water.
Q. How much should I drink on a daily basis?
A. Recommended dosage is printed on the package. However, it is ok to adjust the dosage according to your own physical condition.
*It’s indicated in each language at products page.
Q. What's the difference between Royal Jelly Drink Gold and Royal Jelly Super G?
A. The both are health food products having carefuly selected royal jelly as a main component.
In one 20 ml portion of Royal Jelly Super G, there is about 3,900 mg of fresh royal jelly incorporated into it.This is proportionate to about eight tablets of Royal Jelly Gold.
For people who want to ingest a higher concentration of royal jelly at once (such as people who want to quickly get rid of their weariness) or for people who have trouble taking pills (such as the elderly or children), we recommended drinking Royal Jelly Super G.
It is very easy to drink and it has a refreshing taste, so it can be used to maintain the health of the whole family.
We also have products separated into packets, so please make use of those, too.
Q. How can I keep it?
A. Cool place without high temperature, high humidity and direct sunlight.
After opening, please keep the container lid tightly closed. For travelling, take 2~3 tablets each time into portable case.
- Inquiry for consmetic range
A. It can basically be taken off.The use of MITSUBACHI COSME Cleansing Oil is recommended for makeup around the eyes and mouth.
Without rubbing the skin on your face, gently roll the foam over it.
Q. What's an expiration date of cosmetics?
A. In case of unopened item, it will last about 3 years.This is just a rough estimate, so because these are natural ingredients, please use it as fast as possible.
We recommend using it within about three months after opening it.
Q. Does the color of the Honey Wormwood Soap seems lighter than MITSBACHI COSME Natural Soap ?
A. It has pigments from natural wormwood ingredients, so it will turn somewhat lighter as time passes.This does not affect its quality, so please use it without any worries.
- Other Inquiry
A. The commonly distributed vinegar we have available includes, rice vinegar, apple cider vinegar, etc.
Each of the vinegars are made from ingredients such as rice and apple juice.
Pure Honey Vinegar is brewed vinegar made from fermenting 100% honey, and it is an original product from Sugi Bee Garden.
The helpful ingredients in honey such as vitamins and minerals are all present in the vinegar.
- Refund Policy
Q. Will I be able to withdraw or withdraw after taking a break?
A. Retained Possessed Packages, Inclusive Original Packages, Single Items and Contributions.
When the goods arrive at the store, we will send the withdrawal request.
After confirming the condition of the goods, the goods will be withdrawn after the withdrawal policy, and the goods will be withdrawn within 7 days after the notice of delivery.
Buyer's demand acceptance and transportation costs are refunded.
For more information, please refer to the redemption policy.
- Payment
Q. Is it possible to use any supplementary method?
A. You can use Master, VISA and America Express Credit Cards, as well as support Apple Pay and Google Pay. Trade money made by Hong Kong.
Q. Why is my credit card application unsuccessful or illegal request?
A. There are some individual reasons, the purchase process can not be successfully completed, if the line is busy or interrupted, it is possible to use other instruments or try again after a while. Such an unsuccessful success, please ask the bank to investigate. In addition, the supplementary print certificate is imported in full English characters, thank you.
- Membership
Q. How to be a member?
A. Welcome to our online store sign-up member, sign-up page link: https://shop.sugibeegarden.com.hk/users/sign_in
Q. Are there any benefits after becoming a member?
A. After become our member, you can enjoy the benefits of being a member at irregular intervals, and ask about the latest information and member activities of Sugi Bee Garden. (Membership system will be renewed after a while)
- Regarding overseas shipping
A. Yes, we ship overseas.
For detailed information on each shipping methods, please check 'Shipping Methods' below.
However, we cannot ship our honey products to countries in which honey or products containing honey are prohibited to import.
Countries we cannot ship to :
United Kingdom, France, Spain, Ukraine, Republic of South Africa, Viet Nam, Germany, New Zealand, Norway, Monaco, Austria, Republic of Peru, State of Qatar, Egypt, Morocco
*These countries may be changed without notice.
